At Sri Lazat Food Industrial Sdn. Bhd., we are committed to ensuring that your orders are processed and delivered safely and efficiently. This Delivery Policy outlines our delivery coverage, shipping charges, and related terms for orders placed through our website.
1. Delivery Coverage
We currently provide delivery services within Malaysia only.
West Malaysia
Delivery is available throughout West Malaysia, subject to courier service coverage.
East Malaysia
Delivery is available to East Malaysia, including Sabah and Sarawak, subject to courier service coverage.
International Delivery
We currently do not provide shipping or delivery services outside Malaysia.
2. Shipping Charges
Shipping charges are calculated based on the destination and total weight of the order.
West Malaysia
| Order Value | Shipping Charge |
| RM80 and above | FREE SHIPPING |
| Below RM80 | RM8 per KG |
East Malaysia
| Destination | Shipping Charge |
| East Malaysia | RM10 per KG |
Shipping charges may be calculated based on the total shipment weight and may be subject to courier service requirements.
3. Order Processing
Orders will be processed after payment has been successfully received and confirmed.
We will arrange shipment using an appropriate courier or delivery service based on the delivery address and order requirements.
Please ensure that the delivery information provided during checkout is complete and accurate, including:
- Recipient’s full name
- Contact number
- Complete delivery address
- Postcode
- Any relevant delivery instructions
Sri Lazat Food Industrial Sdn. Bhd. will not be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
4. Delivery Time
Delivery time may vary depending on the destination, courier service, weather conditions, public holidays, peak periods, and other circumstances beyond our control.
Estimated delivery times may be provided at the time of order confirmation. These are estimates only and are not guaranteed delivery dates.
Once an order has been handed over to the courier, delivery timing is subject to the courier’s operational schedule.
5. Delivery Delays
While we will make reasonable efforts to ensure orders are dispatched promptly, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Public holidays
- Peak shopping periods
- Courier service disruptions
- Incorrect or incomplete delivery information
- Remote or hard-to-reach delivery locations
- Other unforeseen circumstances
We appreciate your understanding in the event of such delays.
6. Damaged or Missing Orders
Customers are advised to check the package condition upon delivery.
If your order arrives damaged, incomplete, or appears to have been tampered with, please contact us as soon as possible with your order details and, where applicable, clear photographs of the package and products received.
We will review the matter and assist you accordingly.
7. Undeliverable or Returned Orders
If an order cannot be delivered due to an incorrect address, unavailable recipient, refusal of delivery, or other circumstances attributable to the customer, additional delivery charges may apply for re-delivery.
Where an order is returned to us, customers may be contacted to arrange the next steps.
8. Contact Us
If you have any questions regarding delivery or your order, please contact us:
Sri Lazat Food Industrial Sdn. Bhd
No. 25, Jalan Mega 1/7,
Taman Perindustrian Nusa Cemerlang,
79200 Nusajaya, Gelang Patah,
Johor, Malaysia.
Tel: +607-570 1366
Fax: +607-558 9666
Email: yhlim.lazatfood@gmail.com
We reserve the right to update or amend this Delivery Policy from time to time. Any changes will be published on this website.